7 Day Return Policy

7 Day return policy

If for any reason you are dissatisfied with any item(s) purchased from The Giant Tomato, simply contact our support team. You can return the product within 7 days after receiving the delivery. We will always offer the best solution for our customers.

Our Solutions 

Please contact us immediately at support@TheGiantTomato.com, describing the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described items, please send us a clear picture or video of the problem. We ask that you keep the picture below 10 MB.

Our Solutions:

  1. The Giant Tomato responsibility
    • If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.
    • Once we receive the item, we will offer compensation or resend for free a replacement at our expense.

 

2.Customer's responsibility

    • If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
    • The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.

 

Please DO NOT return your item to any other addresses of The Giant Tomato, as the published addresses online and the shipping address on the package you received ARE NOT our returns address.

-All returns must be shipped via Postal Service, returns shipped via other services will incur brokerage fees and/or duties which will be deducted from the credit/refund you will receive. Returned items must be declared as "Returned Goods" in the customs section of the return label. Furthermore returns that are not properly declared may incur additional fees.

-Please kindly use a postal service that is trackable. In the event of package loss or package damage during transit we will not be responsible in such cases. Therefore we recommend adding insurance to your returned package to secure its safekeeping.

-For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back, and depending on stock availability. -For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method.-PayPal refunds may take up to 48 hours to process and appear in your account.

-Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

-Returns must be sent at the customer's expense, C.O.D. returns are not accepted. In cases where The Giant Tomato sent a defective or a wrong item, return shipping fees will be refunded to the customer up to 30% of the product value.